Privacy policy

Chengdu Youyou Network Technology Co., Ltd., operating as Ciubgโ„ข, explains here how personal information is handled when you browse or purchase at ciubg.com.

Information connected with your visit or purchase

Depending on your interaction with the store, we may collect:

  • Name, billing address, shipping address, email address and telephone number where supplied.
  • Order details, transaction records and payment-related information processed through applicable providers.
  • Device and browser details, IP address, website usage, cookies and similar technology information.
  • Messages and other communications sent to customer support.

What the information helps us do

  • Process and fulfill orders, and send shipping or tracking updates.
  • Handle returns, refunds, customer questions and purchase or account communications.
  • Maintain and improve the website and services.
  • Detect, prevent or investigate fraud, misuse and security incidents.
  • Meet legal and recordkeeping obligations.
  • Send marketing communications where permitted.

Payments and the providers involved

The payment services available at checkout process payments. Full card details may be handled directly by the relevant provider rather than stored directly by us.

Cookies and browsing preferences

Cookies and similar technologies may support essential store functions, preferences, performance measurement, security and the shopping experience. Your browser may let you restrict or remove cookies. Disabling necessary cookies can affect the operation of some website features.

When information is shared

We may share information where reasonably necessary with providers supporting website and e-commerce functions, payments, fulfillment, shipping, tracking, fraud prevention, security, customer support, analytics and marketing where applicable. Disclosure may also be required by law, regulation, legal process or a valid governmental request.

Processing across locations

Our business, customers, fulfillment partners and service providers may be located in different places. Personal information may therefore be stored or processed outside your country or region, subject to applicable legal requirements.

Retention and protection

We retain information for as long as reasonably needed for order administration, support, fraud prevention, recordkeeping, disputes and legal compliance. Reasonable administrative and technical safeguards help protect it, although no method of electronic storage or transmission is completely secure.

Your rights and choices

Rights depend on your jurisdiction and may include access, correction, deletion and other legally available choices. Send privacy requests to service@ciubg.com; verification may be needed before we complete a request.

Children and external websites

This store is intended for general retail customers. It is not designed to intentionally collect childrenโ€™s personal information in violation of applicable law. Links may lead to third-party services or websites, whose privacy practices and policies remain their responsibility.

Policy updates

Changes in services, business practices or applicable requirements may lead us to revise this policy. The current version is available on this page.

Privacy contact & business details

Brand: Ciubgโ„ข
Legal Company Name: Chengdu Youyou Network Technology Co., Ltd.
Business Address: Room 2102, 21st Floor, Building 2, No. 530, Middle Section of Tianfu Avenue, Chengdu High-Tech Industrial Development Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website: ciubg.com
Customer Support Email: service@ciubg.com
Customer Service Phone Number: +86 4558401199
Customer Service Hours: Mondayโ€“Friday, 9:00 AMโ€“6:00 PM PST

Ciubgโ„ข is operated by Chengdu Youyou Network Technology Co., Ltd..