Who runs the store, and what can I find here?

Ciubg™ is an online gift store operated by Chengdu Youyou Network Technology Co., Ltd.. Our business address is Room 2102, 21st Floor, Building 2, No. 530, Middle Section of Tianfu Avenue, Chengdu High-Tech Industrial Development Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China.

When will my order be processed and delivered?

Normal processing is 2–4 business days after payment confirmation. Holidays, promotions and unusually high order volumes can extend processing to 5 business days. Standard U.S. shipping generally takes a separate 10–15 business days after dispatch. Checkout calculates and displays available shipping methods and charges before payment.

Where does my parcel ship from?

Orders can be fulfilled by our facilities or designated fulfillment partners, depending on inventory, product location and destination. The shipping origin may differ from our business registration address.

How do I track an order or report a missing parcel?

After dispatch, available tracking is normally sent by email or through the applicable tracking method. Email service@ciubg.com with your order number if tracking stops updating for an extended period, a shipment appears lost or a delivered parcel remains missing after reasonable checks.

Can I return a gift?

Eligible products have a 30-calendar-day return window after confirmed delivery. Email service@ciubg.com first with the order number, item, reason and relevant photographs or videos. After review and approval, we will provide the correct warehouse address and instructions. Do not automatically send returns to the business registration address.

Who pays for the return?

Customers generally cover shipping for eligible preference-based returns. For damaged, defective, incorrect, incomplete or materially misdescribed items caused by a product or fulfillment issue, we provide an appropriate solution without additional costs caused by that error.

When will a refund be processed?

After an approved returned product is received and inspected, an eligible refund is issued to the original payment method, generally within 5–10 business days.

Can I cancel before the order ships?

Contact us promptly before fulfillment starts. Cancellation cannot be guaranteed once fulfillment or shipping begins. There is no cancellation fee for an order successfully canceled before fulfillment.

What if an item arrives with a problem?

Send your order details and supporting photographs or videos where appropriate. We review damaged, defective, incorrect, incomplete or materially misdescribed orders and provide a reasonable replacement, refund or return solution.

How can I contact customer support?

Brand: Ciubg™
Legal Company Name: Chengdu Youyou Network Technology Co., Ltd.
Business Address: Room 2102, 21st Floor, Building 2, No. 530, Middle Section of Tianfu Avenue, Chengdu High-Tech Industrial Development Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website: ciubg.com
Customer Support Email: service@ciubg.com
Customer Service Phone Number: +86 4558401199
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

Ciubg™ is operated by Chengdu Youyou Network Technology Co., Ltd..