Your return window

Eligible products can be returned within 30 calendar days after confirmed delivery. For a standard return, the item should be unused and in its original condition, with its original parts and accessories and, where reasonably possible, its original packaging. Please retain proof of purchase or relevant order information.

Start with a message

Before returning anything, email service@ciubg.com. Include your order number, the item you want to return, your reason and photographs or videos where relevant.

Use the return destination we provide

Once we have reviewed and approved the request, we will supply the appropriate return warehouse address and instructions. Do not automatically send a parcel to our business registration address.

Who covers return shipping?

A change of mind or preference: For an eligible return that is not caused by a product or fulfillment problem, the customer is generally responsible for return shipping.

A product or fulfillment issue: If merchandise is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment problem, we will arrange an appropriate replacement, refund or return solution without making you bear additional costs caused by that error.

Inspection and refund processing

We may inspect returned merchandise to confirm that the applicable return requirements are met. After an approved return has been received and inspected, an eligible refund goes to the original payment method. Our processing generally takes 5–10 business days; your bank or payment provider may need additional time to display the credit.

Something wrong with your delivery?

Tell customer support as soon as reasonably possible if your order arrives damaged, defective, incorrect, incomplete or materially different from its description. Send your order details and supporting photographs or videos where appropriate. We will review the circumstances and provide a reasonable replacement, refund or return arrangement.

Canceling before fulfillment

Email service@ciubg.com promptly if you want to cancel. We will make a reasonable effort to honor requests received before fulfillment starts. Cancellation cannot be guaranteed once fulfillment or shipment has begun. An order successfully canceled before fulfillment carries no cancellation fee.

After-purchase support & business details

Brand: Ciubg™
Legal Company Name: Chengdu Youyou Network Technology Co., Ltd.
Business Address: Room 2102, 21st Floor, Building 2, No. 530, Middle Section of Tianfu Avenue, Chengdu High-Tech Industrial Development Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website: ciubg.com
Customer Support Email: service@ciubg.com
Customer Service Phone Number: +86 4558401199
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

Ciubg™ is operated by Chengdu Youyou Network Technology Co., Ltd..