Let’s get in touch

For product questions, order updates, shipping concerns, returns or other store inquiries, email service@ciubg.com or call +86 4558401199. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM PST.

Help us find your order

Include your order number and the email address entered at checkout. For a damaged, defective, incorrect, incomplete or materially misdescribed item, attach clear photographs or videos where relevant.

Before sending a return

Contact us before posting merchandise back. After review and approval, our team will send the appropriate return warehouse address and instructions. The business registration address is not an automatic return destination; use it only if our team specifically directs you to do so.

Our business details

Brand: Ciubg™
Legal Company Name: Chengdu Youyou Network Technology Co., Ltd.
Owner: Zhang Qilan
Business Address: Room 2102, 21st Floor, Building 2, No. 530, Middle Section of Tianfu Avenue, Chengdu High-Tech Industrial Development Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website: ciubg.com
Customer Support Email: service@ciubg.com
Customer Service Phone Number: +86 4558401199
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

Ciubg™ is operated by Chengdu Youyou Network Technology Co., Ltd..